Customer policy

Terms of Sale, Return & Exchange Policy

Please read this page before placing an order on HFN Foods. Our products are prepaid, packed for dispatch, and handled as food/pantry items, so our default policy is simple: no COD, no refund, and no exchange. In genuine cases, we may still support customers after reviewing the issue.

No CODNo refund by defaultNo exchange by defaultGenuine issues reviewed

Last updated: 7 July 2026

Payment policy

HFN Foods currently accepts prepaid online payments only. Cash on Delivery is not available. An order is processed only after successful payment confirmation.

No COD orders are accepted.
Payment is collected through the payment options shown at checkout.
If payment fails or remains incomplete, the order may not be confirmed.

Return, refund and exchange policy

Because many HFN Foods items are food, grocery, pantry, personal-use, or packed products, all confirmed sales are final unless HFN Foods decides otherwise after reviewing a genuine issue.

No return or exchange is available for change of mind, taste preference, wrong selection, or delayed self-pickup/unavailability.
No refund is offered by default after an order is successfully placed and processed.
Opened, used, tampered, damaged-by-customer, or partly consumed products cannot be returned.

Genuine support cases

We may choose to support customers in genuine cases such as wrong item received, missing item, severe transit damage, leakage, or a product that appears unsafe or clearly not as described.

Contact us within 24 hours of delivery.
Share order number, phone number used at checkout, clear photos/videos, packaging images, and unboxing evidence where available.
Keep the product and packaging until HFN Foods reviews the case.

How HFN Foods may resolve genuine issues

After reviewing the evidence, HFN Foods may choose a reasonable support action. This is case-by-case and does not create a general refund or exchange right.

Help with shipment follow-up or order correction.
Replacement, reshipment, coupon, wallet/store credit, or another support action, only if approved by HFN Foods.
Reject the request if evidence is insufficient, the issue is reported late, or the item was opened/used/tampered with.

Shipping and delivery

Delivery timelines depend on courier availability, customer address, pincode, weather, road conditions, holidays, and operational constraints. We try to dispatch confirmed orders responsibly, but courier delays can happen.

Please enter the correct address, pincode and reachable phone number.
Failed delivery due to wrong address, unreachable customer, refusal, or repeated delivery failure may not qualify for refund/exchange.
For order tracking help, use the order tracking page or WhatsApp support.

How to contact support

For order help, message HFN Foods on WhatsApp with your order number and issue details. Please do not discard packaging until the support review is complete.

WhatsApp support View orders

Important note

This policy is intended to be clear for customers and practical for food/pantry commerce. Nothing here is meant to remove any right that cannot legally be excluded under applicable Indian law. HFN Foods may update this page from time to time, and the policy shown here applies to orders placed after the latest update.